Cancellation & Refund Policy

1. General Principles

Because Tesberry provides custom B2B engineering and AI deployment services rather than off-the-shelf pre-packaged digital downloads, engagements involve dedicated resource allocation, solution architecture, and upfront engineering planning. Cancellation and refund eligibility are evaluated based on project milestones, completed work, and the specific Statement of Work (SOW) executed for your project.

2. Service Cancellation Terms

• Initial Cancellation Window (7 Calendar Days): Clients may request a project cancellation within 7 calendar days from the date of signing the Statement of Work (SOW) or initial deposit payment, provided architectural engineering work has not commenced. Cancellation requests must be submitted in writing to info@tesberry.com.
• Post-Discovery / Milestone Cancellations: For cancellation requests made after 7 calendar days or after milestone delivery has commenced, termination fees apply as detailed in your project SOW. Charges cover completed engineering hours and non-recoverable third-party infrastructure commitments.

3. Refund Eligibility & Deductions

If a valid cancellation request is approved within the initial cancellation window, a refund will be issued after deducting direct incurred costs, including:

• Initial technical discovery and requirements gathering hours
• Architectural design and cloud setup costs already performed
• Third-party software or cloud licensing fees incurred on client behalf

Once project milestones are approved by the client or deployed to production, milestone payments are non-refundable.

4. Refund Processing Timeline

5. Contact Us for Cancellations

To initiate a cancellation or request a refund status update, contact our client relations team: